The Mug Store provides customers with a selection of mug designs and the option to design their own. Other custom products will also be made available. By using The Mug Store and its services in any capacity, you have agreed to the terms and conditions of this Agreement and agree to use the site and service solely as provided in this Agreement. 

ORDER PROCESSING TIME
Our orders take anywhere from 2-7 working days depending on the orders we currently have and whether the order has many items or not. If there are any delays causing a further delay in processing time, they will be communicated and a way forward to be discussed with you 

STOCK AVAILABILITY
All items not made in-house are sourced on order. While we select suppliers who are reliable, They may at times be out of stock. If this is the case, we will notify you of a replacement item within a day of your order 

PRINT QUALITY AND VARIANCE
Printed items are created from the artwork uploaded and the positions and sizes specified on the order. If there are no details on the print positioning or sizing, we will decide the best fit for the print on the ordered product. Each product has a maximum print area and you can specify size based on this. 

The quality of the print is dependent on the quality of the artwork uploaded. We expect at a minimum the artwork to have 150DPI and even higher resolution for items with a lot more detail. Poor quality artwork will result in a bad-looking design or us having to contact you for a resend of the artwork. 

Remember that images are seen on your device as RGB and printed in CMYK. This may result in varying colors seen on the print. With the colors not being as vibrant. Keep this in mind when designing your prints

Files are to be uploaded exactly as to be printed. If the background should not be printed, do not add it to the design

Please Check Your Orders Before Paying!  No Refunds, Where possible we will allow for exchanges. All orders are processed as per your specification so refund becomes difficult. If you have paid for an order based on a quote, invoice, or online amount and you decide to cancel the order or any part of the order once payment has been received we will NOT be liable for any repayment or refund. The onus is on you to check your order before you place the order and pay any amount. We only replace or refund items if they are received in a defective or damaged manner. If at our discretion, we decide to refund and money sent, this will be at a 20%-40% charge of the amount paid.

SHIPPING AND DELIVERY
If shipping is paid for we will courier out using one of our courier partners. The tracking number for the order will be sent to you where you can track the order. Our courier takes 1 working day for in-town areas and up to 3 working days for outlying areas. 

We cannot be held responsible for any delay on the courier's side. Please check the emails from them for updates on your delivery.

If you have any questions you can email us at themugstoresa@gmail.com